Policies & Terms of Conditions
Terms of Service (Website Use)
Welcome to Bohemia
These terms govern your use of our website. By browsing or interacting with this site, you agree to comply with the following terms.
1. Use of Website
This website is provided for general information about Bohemia, our coffee shop, products, and events. We reserve the right to update, modify, or withdraw parts of the website at any time without notice.
2. Intellectual Property
All content on this site – including text, images, branding, and design – belongs to Bohemia and may not be used or reproduced without permission.
3. User Conduct
Please do not misuse the website by introducing malicious content or attempting to gain unauthorised access. We reserve the right to restrict access to users who breach these terms.
4. Links to Other Sites
This site may include links to third-party websites. We are not responsible for the content or privacy practices of those sites.
5. Limitation of Liability
While we strive for accuracy, Bohemia cannot guarantee the completeness or reliability of all website content. Your use of the site is at your own risk.
Accessibility Statement
Bohemia is committed to making our website and physical location accessible to everyone, regardless of ability.
Website Accessibility
We aim for our website to meet accessibility standards (WCAG 2.1 where possible), including clear text, keyboard navigation, and image descriptions. If you encounter any issues accessing content, please email us at [your email address].
In-Store Accessibility
Our coffee shop is located on a level floor and includes step-free access. We are working towards providing accessible seating and clear signage. If you have specific access needs, feel free to contact us before your visit so we can assist.
Terms and Conditions (In-store Purchases)
1. General
These terms apply to purchases made in Bohemia’s physical location. By ordering or buying from us, you accept these terms.
2. Products and Allergens
Our products may contain allergens including gluten, nuts, soy, and dairy. Please speak to a member of staff if you have specific dietary requirements or allergies.
3. Pricing and Payment
All prices are inclusive of VAT where applicable. We accept card and contactless payments. Prices are subject to change without notice.
4. Promotions and Discounts
Any promotions or offers are time-limited and cannot be combined unless specified. We reserve the right to amend or withdraw offers at any time.
5. Behaviour and Safety
Bohemia reserves the right to refuse service to anyone behaving in a disruptive or unsafe manner.
Refund and Returns Policy
At Bohemia, we want all our customers to be happy with their purchase.
1. Food & Drink
Due to the perishable nature of food and drinks, we are unable to offer refunds unless a product is faulty or not as described. Please let us know immediately if something isn't right and we’ll do our best to resolve it.
2. Merchandise and Retail Items
For non-perishable items (e.g. books, mugs), returns are accepted within 14 days of purchase with proof of receipt, provided the item is unused and in a saleable condition. Refunds will be issued using the original payment method.
3. Events and Bookings
Refunds for pre-booked events or workshops are available up to 48 hours before the event. Cancellations made after this period may not be eligible for a refund.
4. How to Contact Us
To request a refund or discuss a return, please email us at info@bohemiabar.com or speak to a team member in store.